Volunteer Reporter (formerly RSVP Reporter)

Voltrax

Volunteer Works

Are demonstration versions available?

Yes, on their website at no charge.

Yes, you can request one that will be mailed to you at no charge; can view online demo as well.

Yes, for Evaluation Edition; tour is available on line at no cost.

How involved is the installation process?

Very easy - uses CD, it loads & is automatic, user merely has to click "next" at prompts; loads to C drive as default; if used in network, it loads to data folder & work stations will point to this data folder.

Very easy - uses CD with default prompts.

Very easy - uses CD with step by step instructions; for network version, installs on server & configures the program at work stations; help desk available to walk you through this if necessary.

What is the price of the software?

$695 for Volunteer Reporter, $500 for the optional "Touch-Screen Assistant" module.

Software available for RSVP, FGP, & SCP; $550 for 1, $950 for 2, $1,350 for all 3.

Costs range from $794 (single-user with online support) to $1,973 (10 users with Toll-Free Support)

What are the terms for receiving updates/support, and how much will they cost?

- $250 per year for support and upgrades
- $300 to upgrade from an older version and receive 1 year of support and upgrades
- Original purchase price includes one year of toll-free support, and the next yearly upgrade free.

Support is available at no charge for one year; after that it is available for $60-$75 depending on product; no cost for upgrades, although they are infrequent (2 in 7 years).

Support and upgrades are included in the price of the software for the first year; several options for the type of support. After 1 year, support packages range from $99 - $349. Upgrades usually occur 1/year.

What forms of support are available?

On-line tour, training CD (), email, fax and toll free phone number for customer service.

On-line tour, walk through with demo version, email or phone for Customer Service; no toll free number available.

On-line tour; training CD (); on-line searchable help topics, on-site training by request, email, fax and phone for customer service; toll or toll free call depending on level of service purchased.

Are there conversion services to get your data brought over from another system?

Free to convert from a competitor; $400 from any other program.

Can help with conversion; cost would depend on what work is required.

Free for Core Fields
$250 Core Fields + Hours
$500 for Complete Conversion.

PC or Mac, or both? Is the software designed for your operating system?

PC only, Windows 95 or newer.

PC only, Windows 95 or newer.

PC only, Windows 95 or newer.

Does the software provide for internal or external volunteer tracking, or both?

Yes, the new Volunteer Reporter is able to track both.

Yes, possible to track by many features; can help customize.

Yes, possible to track by department & job; help desk can help configure for type of tracking needed.

Can more than one person use the database at a time?

Yes, at no additional charge can be utilized in network capacity by work stations in network.

Yes, at no additional charge can be utilized in network capacity by work stations in network.

Yes, however a multiple user license must be purchased.

Is online data entry an option? This can allow volunteers to make entries from the field.

Yes, you can purchase the optional "Touch Screen Assistant" for volunteers to enter their own information.

No

With the purchase of Volunteer Tools package for a month, volunteers can fill out timesheets online, among other functions, all over the web.

Will data automatically transfer to other relevant screens within the same record? This will reduce the need to enter repetitive data.

Yes

Yes

Yes

Is there an option for password protection?

Yes

Yes

Yes

Can the developer later reconfigure the software for your organization's changing needs?

Yes, recommendations incorporated into upgrades.

Yes, personal consulting service at an hourly rate can tailor the software, or can be incorporated into next upgrade.

Yes, recommendations incorporated into upgrades.

Available for RSVP, FGP, &/or SCP?

The old RSVP Reporter program, has been combined with a general volunteer program, appropriate to all volunteer centers.

There are 3 different editions of Voltrax for the 3 Senior Corps Programs.

Off the shelf volunteer data management software, it is adaptable to all 3 programs.

What is the company's website?

www.volsoft.com

www.leapingware.com

www.redridge.com

Notes

There are some user defined fields available for other types of information that a program might track which are not included in package list; can filter information to provide specific reports.

James can assist program in customizing reporting, and there are some fields that user can customize themselves.

They have created reports to facilitate commonly needed RSVP reporting, such as PPPA; also, can customize fields for items a program needs to track that are not in package.