Use the following books and CD-ROMs from The Resource Center Lending Library to study this topic area further. All items are available free-of-charge to all programs funded by The Corporation for National and Community Service.

E-mail

• E-Newsletters That Work: The Small Business Owner’s Guide to Creating, Writing, and Managing an Effective Electronic Newsletter
• Email Marketing: Using Email to Reach Your Target Audience and Build Customer Relationships
• Fighting Spam for Dummies
• How to Do Everything to Fight Spam, Viruses, Pop-Ups, and Spyware
• Internet Direct Mail: The Complete Guide to Successful E-Mail Marketing Campaigns

Microsoft Outlook

• Learn! Outlook 2000: Organizing Your Communications, Contacts & Time Training CD-ROM
• Microsoft Outlook 2000 for Windows For Dummies
• Outlook 2000 CD-ROM Training: Advanced
• Outlook 2000 CD-ROM Training: Beginning
• Outlook 2000 CD-ROM Training: Intermediate
• Outlook 2002 (Video Professor Training CD-ROM)
  
• Microsoft Office Outlook 2003 for Windows: Visual Quickstart Guide
• Troubleshooting Microsoft Outlook 2002

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